Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
To start a return, contact us at theurbanikat23@gmail.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS]
Once your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
For any queries, feel free to reach out at theurbanikat23@gmail.com
Damages & Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.
Return-to-Origin (RTO) Charges
For all returns and refunds, customers are responsible for any RTO (Return to Origin) shipping charges, which will be deducted from the final refund amount.
Refunds
We’ll notify you once your return is received and inspected, and let you know if the refund is approved.
If approved:
- You’ll be refunded to your original payment method within 10 business days
- Please note your bank or credit card company may take additional time to process and post the refund
If more than 15 business days have passed since your refund approval, please contact us at theurbanikat23@gmail.com